Privacy Policy

1. Personal Information We Collect

1.1 Information you provide to us

Personal information you may provide to us through the Service or otherwise includes:

• Contact data: such as your first and last name, email address, billing and mailing addresses, and phone number.
• Profile data: such as the username and password that you may set to establish an online account on the Service, biographical details, and any other information that you add to your account profile.
• Communications data: based on our exchanges with you, including the contents of your messages, when you contact us through the Service, social media, or otherwise.
• Transactional data: such as information relating to or needed to complete your orders on or through the Service, including order numbers and transaction history.
• Payment data: needed to complete transactions, including payment card information or bank account number. Please note that payment data is collected and stored by our payment processors (Stripe) and not by advvid.com directly.
• User-shared multimedia data: such as text, photos, images, and videos that you upload to and process through the Service, as well as associated metadata. This includes character images, scripts, and generated videos.
• Query and prompt data: such as commands, descriptions, comments, questions, messages, and other content or information that you generate, transmit, or otherwise make available through our Service, including voice descriptions and text prompts for video generation.
• Feedback data: such as information regarding your experiences with the Service.

1.2 Third-party sources

We may combine personal information we receive from you with personal information falling within one of the categories identified above that we obtain from other sources, such as:

• Public sources: such as government agencies, public records, social media platforms, and other publicly available sources.
• Service providers: that provide services on our behalf or help us operate the Service or our business, including Supabase (authentication and database), ElevenLabs (voice generation), and WaveSpeed.ai (video generation).
• Third-party services: such as social media services and cloud storage platforms that you use to log into, or otherwise link to your Service account.

1.3 Automatic data collection

We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services, such as:

• Device data: such as your computer or mobile device's operating system type and version, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, language settings, and general location information.
• Online activity data: such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, access times and duration of access, and whether you have opened our emails or clicked links within them.
• Location data: when you authorize our mobile application or the Service to access your device's location.

2. How We Use Your Personal Information

We may use your personal information for the following purposes or as otherwise described at the time of collection:

2.1 Service delivery and operations

• Provide the Service, including AI avatar creation, voice generation, and video processing
• Develop new programs and services
• Enable security features of the Service
• Establish and maintain your user profile on the Service
• Facilitate features of the Service, such as uploading, processing and syncing user-shared multimedia data and query and prompt data
• Communicate with you about the Service, including by sending Service-related announcements, updates, security alerts, and support and administrative messages
• Provide support for the Service, and respond to your requests, questions and feedback

2.2 Service personalization

• Remember your preferences and settings
• Customize your experience with the Service
• Provide recommendations and suggestions based on your usage patterns

2.3 Research and development

• Analyze and improve the Service and develop new products and services
• Conduct research and analytics to understand how the Service is used
• Test and improve our AI models and algorithms

2.4 Marketing and advertising

• Send you marketing communications, subject to your preferences
• Personalize the advertisements and content you see
• Conduct surveys and other promotional activities

2.5 Compliance and protection

• Comply with applicable laws, lawful requests, and legal process
• Protect our, your or others' rights, privacy, safety or property
• Enforce the terms and conditions that govern the Service
• Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity

3. Retention

We retain personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for the 'Compliance and protection' purposes outlined above.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer require the personal information that we have collected about you, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

4. How We Share Your Personal Information

We may share your personal information in the following circumstances or as otherwise described in this policy:

4.1 Service providers

We may share your personal information with third-party companies and individuals that provide services on our behalf or help us operate the Service or our business, including:

• Supabase: for authentication, database management, and file storage
• ElevenLabs: for AI voice generation services
• WaveSpeed.ai: for AI video generation and lip-sync processing
• Stripe: for payment processing
• Vercel: for hosting and deployment services

4.2 Business transfers

We may share your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.3 Compliance and protection

We may share your personal information to comply with applicable laws, lawful requests, and legal process, and to protect our, your or others' rights, privacy, safety or property.

5. Your Choices

You have the following choices with respect to your personal information:

5.1 Access and update

You may access and update certain personal information through your account settings on the Service.

5.2 Marketing communications

You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. You may continue to receive service-related and other non-marketing emails.

5.3 Cookies and similar technologies

You may set your browser to refuse cookies and similar technologies, but this may affect the functionality of the Service.

5.4 Account deletion

You may request deletion of your account by contacting us. We will delete your personal information in accordance with our retention policy, subject to applicable legal requirements.

6. Security

We use appropriate technical and organizational measures to protect the personal information that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

We have put in place procedures designed to deal with breaches of personal information. In the event of such breaches, we have procedures in place to work with applicable regulators. In addition, in certain circumstances (including where we are legally required to do so), we may notify you of breaches affecting your personal information.

7. International Data Transfers

We are a global company and may transfer your personal information to countries other than your own. When we do so, we ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Our service providers, including Supabase, ElevenLabs, WaveSpeed.ai, and Stripe, may be located in different countries and may process your personal information in those countries. We ensure that appropriate safeguards are in place for such transfers.

8. Children

The Service is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

9. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service. The "Effective as of" date at the top of this Privacy Policy indicates when it was last updated.

10. How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: